Common Questions

You have questions? We've got answers. We've put together some of the most common questions our technicians are asked when they're on the job.

Question: I'm leaving to go on vacation and will be gone for about a month. How can I prepare my home?

If you're heading off on vacation for more than just a few days, it's a good idea to make a few preparations to make sure you don't walk into a plumbing disaster zone when you return. Here are three simple tips:

1. Turn off the main water feed to your house. If it's winter, you should also drain your pipes to prevent them from freezing. If your pipes freeze, they could burst, causing a major flood.
2. If you have a gas water heater, turn the dial of the gas valve to the lowest setting possible. Some dials have a "vacation" setting.
3. Double check to make sure your sump pump is working properly.

Question: How do I check to make sure my sump pump is working correctly?

Like any other home appliance, a sump pump requires the occasional maintenance check up. To make sure your sump pump is working properly:

1. Unplug the sump pump.
2. Dump 5 gallons of water into the pit.
3. Plug the pump back in and check to see if it is pumping out the water.
4. Go outside to check that the pump is actually discharging water. Sometimes the pump will run, but it won't pump any water out.

If you have a heating, plumbing or air conditioning questions, don't hesitate to contact us, Request a Call on-line or call us at 563-391-1344.